Emotional Intelligence and Work

Several years ago as my UK graduate school days in Educational Psychology were coming to a close, the concept of Emotional Intelligence (EI) was just beginning to appear on the scene. Peter Salovey at Yale University and Jack Mayer a professor of psychology at the University of New Hampshire conducted initial research on the concept and are well known for their continued contributions in the EI field. However, reading Daniel Goleman's best seller Emotional Intelligence: Why It Can Matter More Than IQ is what got me interested. So what is EI? In essence, EI is expanding our traditional definition of IQ and cognitive intelligence to a definition that includes an awareness of our emotions and the ability to use them effectively. In Goleman's later research he developed the argument that non-cognitive factors such as self-awareness, self-discipline, and empathy determine workplace success, as much if not more than, technical skills and I.Q. In a recent GCDF training, we had a great discussion on the resiliency factor and how so many of our clients overcome great difficulties to go on and ultimately achieve success. See how this also comes into EI? So how does/can EI impact our jobs and those of our clients?

Studies show that EQ is a better predictor of performance than employee skill, knowledge, or expertise. In order to reduce costs associated with turnover, absenteeism, and low performance, progressive employers are finding ways to integrate EQ into hiring and training as well as into corporate culture. Fortunately, EQ competencies can be measurable and learned. To learn more about the links between emotional intelligence and performance at work, Google "The Business Case for Emotional Intelligence" and read more books and articles on the topic.